CR Lighting Frequently Asked Questions

Questions we hear the most

Do We Keep The Website Items In Stock?

All products on the website are in stock and ready to be shipped once purchased.

Are You Based In The UK?

Can we have some technical help please? We’re more than happy to answer your questions to ensure you get the right product. For more info on, please contact us.

Can We Collect Orders From CR Lighting’s Office?

We now offer Click & Collect, which means you can pick your order up at your own convenience, saving money on shipping. During the checkout simply select Click & Collect, your order will be sent to the nominated delivery address.

When Will I Receive My Order?

Orders placed before 3pm are usually dispatched the same day. Orders after this time are processed the next working day.

Our standard delivery time is 2-3 working days. However, some items can take 5-7 working days, depending on the size of the products and quantity. Information on the product pages indicates if the shipping time is 5-7 working days.

Other FAQs

You don’t need an account to place an order on the website, but an account gives you the added benefit of:

  • Quicker checkout
  • Easily track your orders
  • Your order history in one place
  • Loyalty offers & latest news

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With Click & Collect, you can pick your order up from our offices at your own convenience. Simply place your order online and select Click & Collect as your delivery method. When your order is ready for collection, you will receive an email. We will hold your item(s) for 7 days. Our collection times are 9am – 4 pm, Mon – Fri.

Some items purchased with Click & Collect can be available to collect as soon as the next working day. For more info on the timescales, please contact us.

If you can’t collect your item within in the normal time frame – that’s fine. Just give us a call, and we can arrange a short extension. For more info on, please contact us.

We deliver across mainland UK but are unable to deliver to the following regions:

UK islands, Channel Islands, Isle of Wight, Isle of Man, Scottish Islands, Northern & Southern Ireland.